Start with the homeowner’s own observations.
01No forced diagnosis and no equipment jargon required. The description stays visible so dispatch can see exactly what the customer said.
One home / four systems / one clear response
Every system.Workingtogether.
Heating, cooling, plumbing, electrical, and indoor air—understood as one living system. Tell us what you observe. We turn it into a safer, technician-ready next step.
The whole-home idea
A home rarely has a single problem. It has signals that need a clear route.
Observe.
Organize.
Dispatch.
We connect customer-stated symptoms, equipment context, access notes, and previous service details before a visit—without pretending an online intake can diagnose the equipment.
When explicit danger language appears, the normal workflow stops. Safety guidance takes over. No appointment, troubleshooting script, or AI guess outranks leaving the area.
01 / Service families
The home, read as a system.
Choose a service family to preview what the intake collects and how the right field team gets prepared.
Heat, routed with context.
The intake can carry the system age, areas affected, what the customer sees or hears, access details, and an optional equipment-label file into a heating work-order draft.
02 / How response works
From “something’s wrong” to the right arrival.
Interrupt the flow when explicit danger is stated.
02Gas odor, carbon monoxide, smoke, flames, sparking, electrical burning, or a person in immediate distress triggers emergency guidance instead of booking.
Organize a draft around facts, not guesses.
03Service family, affected area, age band, observed details, attachment status, access, availability, and open questions become a readable work order.
Put a dispatcher at the final routing gate.
04A person verifies safety, urgency, technician skill, timing, coverage, and customer communication before anything is treated as dispatched.
Browser-local account concept03 / The home ledger
Maintenance that remembers.
A useful service plan is more than a discount. It is a living record that helps the customer and technician begin the next visit with the same context.
Primary heatingHeat pump / age band 6–10 years
Filter profileSize, type, last homeowner change
Water systemWater heater + shutoff location
Electrical accessPanel location + gate instructions
Service historyCustomer-correctable visit summaries
Seasonal reminderConsent-based, not automatic by default
What a better service request should do.
Plain-language prompts gather useful observations without asking a stressed customer to identify the failed part.
The draft separates what was observed, what is missing, what may need confirmation, and which field skill should review it.
Emergency language stops normal scheduling. The interface does not coach the user through repairs or ask them to remain near a hazard.
AI may structure the intake. A dispatcher remains responsible for the operational route, and a qualified technician evaluates equipment on site.
04 / Operational demonstration
Describe it once. Dispatch gets the useful version.
Try a routine home-service description to create a work-order draft. Try “I smell gas next to the furnace” to see the emergency flow replace the normal result.
Waiting for a service description
4→1
One clear route will appear here—unless emergency language stops the workflow.
Leave the area. Call from outside.
The description includes language that may indicate an immediate hazard. This demonstration will not diagnose the situation or continue to scheduling.
- Move everyone and pets away from the building or affected area.
- Do not use light switches, electronics, flames, vehicles in an attached garage, or anything that may create a spark.
- From a safe place outside, call 911 and the gas or electric utility emergency line as appropriate.
AI does not determine whether you are safe. Follow instructions from emergency responders and the utility. Do not re-enter until they say it is safe.
AI-assisted draft / dispatcher verifies
Not dispatchedWork order FSH-807
Proposed field route
Heating / priority dispatcher review
The description maps to heating service and contains no explicit emergency phrase. Dispatch must still confirm safety and urgency.
Area affectedUpstairs
Equipment age6–10 years
Arrival windowAfternoon / 12–5
Customer observationRuns; weak airflow; rooms cold
AttachmentNot supplied
Safety screenNo explicit hazard stated
Technician preparation + open questions
- Route to a heating-qualified technician with standard diagnostic equipment.
- Confirm access: Call on arrival; side-door access.
- Ask for equipment label information if useful before arrival; no file supplied.
- Dispatcher confirms current safety, occupied areas, plan coverage, timing, and customer contact before assignment.
Approval confirms a fictional dispatch handoff only. It is not a diagnosis, appointment guarantee, price, or repair authorization.
✓ Human gate recorded locally. The fictional work order is approved for technician assignment; diagnosis and repair decisions remain with qualified personnel.
05 / Control model
Clear about what the system can—and cannot—do.
Organize stated facts.
Categorize customer language, collect equipment context, detect explicit emergency phrases, and draft a work order.
Diagnose or direct repair.
No unsafe troubleshooting, definitive fault claims, guaranteed timing, quoted repair price, or override of emergency guidance.
Dispatch approves the route.
A person verifies safety, urgency, technician skill, plan coverage, timing, and customer communication.
Your device holds the draft.
No form data or file contents are sent. A production service would disclose consent, retention, access, and correction controls.